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FREQUENTLY ASKED QUESTIONS
WHAT IS
SOLVENT: A PRODUCT THAT REMOVES IMPACT RESIDUE. (WHAT EVER HIT YOUR CAR LEFT A SMEAR OR MARK BEHIND)
BLEMISH: A PRODUCT WITH A FINE GRADE 2 CUTTING AGENT THAT LETS YOU POLISH OUT LIGHT SCRATCHES AND CLEAN UP IMPACT AREAS INCLUDING IMPACT FRAGMENTS AND LIGHT IMPACT RESIDUE.
RUSTED: A PRODUCT THAT IS APPLIED TO RUSTED AREAS ON METAL PANELS TO STOP THE PROGRESSION OF RUST.
PRIMER: A PRODUCT THAT THAT ALLOWS TOP COAT PAINT COLOR TO STICKTO METAL PANELS , IT ALSO ACTS AS A FILLER TO GIVE A BETTER PAINT LEVEL IN A REPAIR.
PLASTIC: A PRIMER THAT ALLOWS TOP COAT PAINT COLOR TO STICK TO PLASTIC PANELS AND ITEMS.
CLEAR: A PRODUCT THAT REPAIRS SCRATCHES IN CLEAR COATS ON METALLIC PAINT. ALSO REPAIRS SCRATCHES ON SOLID PAINT FINISHES IF THE SCRATCH IS NOT DOWN TO THE PRIMER OR METAL.
COLOR: A PRODUCT THAT GIVES THE FINAL TOP COAT ON A TOUCHUP REPAIR USUALLY THE COLOR OF YOUR CAR.
PREP IT: A CLEANING PRODUCT THAT REMOVES WAX AND GREASE ALLOWING A REPAIR AREA TO BE READY FOR A TOUCHUP.
POLISH: A PRODUCT TO SEAL, LUSTER AND PROTECT YOUR REPAIR AND PAINT WORK.
FAQ's
Q: IF I MAKE AN ORDER ONLINE AND OPT FOR FREE PICK UP ,HOW DO I COLLECT MY ITEM IF YOUR ONLY OPEN DURING THE WEEK.
A: IF YOU MAKE AN ONLINE ORDER AND WISH TO PICK IT UP AND WE ARE NOT OPEN WHEN YOU WANT TO COLLECT THE ITEM ,WHEN MAKING YOUR PURCHASE, IN THE COMMENTS AREA YOU MAY STATE YOU WISH FOR YOUR ITEM TO BE LEFT WITH OUR NEIGHBOURS FOR YOU TO COLLECT. OUR NEIGHBOURS NAME IS TONY LAHOOD MOTORS WHO ARE RIGHT NEXT DOOR AND ARE OPEN SEVEN DAYSFROM 9.30AM TILL 5.00 PM. EXCLUDING SOME PUBLIC HOLIDAYS. UPON RECIEVING YOUR INTERNET ORDER WE SHALL PROCESS IT AND THEN LEAVE IT WITH OUR NEIGHBOURS FOR YOU TO COLLECT AT YOUR LEISURE.
Q: HOW LONG DOES IT TAKE TO GET MY ORDER ONCE I PLACE IT.
A: IT USUALLY TAKES BETWEEN 5 TO 14 DAYS TO COMPLETE AN ORDER AND POST IT, WHEN MAKING A PURCHASE YOU MAY MARK YOUR ORDER AS URGENT IN THE COMMENTS ARE OF YOUR ORDER FORM FOR OUR TECHNICIANS TO PROCESS IF NOT UNINDATED WITH ORDERS. WE USUALLY TRY TO SEND ORDERS OUT AS SOON AS WE GET THEM AND MANY THE TIME AN ODER IS PROCESSED WITHIN THE 5 DAYS FROM RECIEVING.
Q. DO I NEED TO INSURE MY KIT .
A: ALL ITEMS ARE SENT BY POST AND ARE NOT TRACKABLE UNLESS YOU STATE YOU WISH FOR EXPRESS POST WHICH WILL INCURR ADDITIONAL COSTS (CONDITIONS APPLY).
IT IS RECOMENDED YOU INSURE YOUR TOUCH UP PAINT REPAIR KIT AS IN IF ANY THING HAPPENS TO IT YOU CAN GET A 1 NEW FREE REPLACEMENT KIT. THE COST TO BUY A PAINT REPAIR KIT INSURANCE PACKAGE IS $6.00 THIS APPLIES TO ANY TOUCHUPPAINT KIT IN THE PRODUCT RANGE.
FOR THOSE WHO DECIDE TO PURCHASE A PAINT REPAIR KIT WITHOUT INSURING THE ITEM DO SO AT THERE OWN RISK AND UNDERSTAND THAT THEY WILL NOT RECIEVE A REPLACEMENT KIT WITH OUT PURCHASING AN INSURANCE POLICY FOR THAT KIT.
WE DO CARRY A PAINT REPAIR KIT UNINSURED INSURANCE POLICY.
IF A PERSON OR ENTITY MAKES A PURCHASE WITHOUT INSURING THE ITEMS DESIRED AND THE ITEM IS LOST OR DAMAGED IN TRANSIT YOU MAY PURCHSE A UNINSURED PAINT REPAIR KIT INSURANCE POLICY AT A COST OF $5.00 PER TOUCH UP PAINT PRODUCT ITEM IN THE KIT. POSTAGE IS ALSO ADDED ON TOP TO THE UNINSURED INSURED ITEM WHEN A UNINSURED INSURANCE POLICY IS TAKEN OUT. (ACCESSORIES IN THE KIT ARE EXCLUDED FROM COST AND ARE FREE IN THIS POLICY).
Q. WHAT IS IMPACT RESIDUE .
A. WHAT EVER HIT YOU CAR LEFT ITS MARKS ON YOUR CAR.
Q. HOW LONG WILL THE PRODUCTS LAST.
A. EACH PRODUCT HAS A SHELF LIFE . SOLVENT - MUST BE USED AS SOON AS POSSIBLE AS IT IS A PAINT THINNER AND EVAPORATES QUITE QUICKLY USE WITHIN 3 MONTHS. * BLEMISH - USE WITHIN 12 MONTHS FOR BEST RESULTS * PAINT COLORS - USE WITHIN 12 MONTHS. * WORK GLOVES - 12 MONTHS IF KEPT IN THE TOOL CADDY OTHER PRODUCTS IN THIS KIT WILL STAY UNTIL IN THEIR CONDITION UNTIL USED.
Q: CAN I USE THE PAINT COLOR THAT CAME WITH MY CAR I BOUGHT.
A: YES . WE DO NOT RECOMMEND THE USE OF FACTORY PAINTS THAT COMES WITH A NEW CAR AS IT IS REALLY BLOBBY AND WHEN APPLIED IS VERY THICK AND LOOKS DISAPOINTING, IT WAS MADE FOR MANUFACTURERS USING A HIGH BAKE OVEN AND VERY HIGH AIR PRESSURE, SO THE VISCOSITY OF THE PAINT IS VERY THICK, BESIDES YOU ONLY GET THE COLOR WHEN YOU BUY A NEW CAR, SO YOU CANNOT REPLICATE WHAT THE MANUFACTURER DID. USING OUR BRUSH TOUCH PAINT REPAIR KITS, WE HAVE THE FACTORY PAINTS MADE FOR REPAIRERS WHICH HAVE A GREAT VISCOSITY, SO WHEN APPLIED, LAYER MUCH BETTER. THE BEST BET IS TO INVEST IN A AUTOMOTIVE TOUCH UP PAINT DIY BRUSH TOUCH REPAIR KIT MADE BY BRUSH TOUCH .
Q. WHAT IF THE PAINT DRIES OUT.
A. IF PAINT COLORS DRY RITE UP ,THEN NEW PRODUCTS WILL HAVE TO BE PURCHASED, BUT IF THEY ARE PARTIALLY DRIED OUT THEY CAN BE BROUGHT BACK TO THEIR FORMER VISCOSITY BY ADDING SOLVENT TO THEM .
Q. WHERE SHOULD I STORE MY TOUCHUP PAINT REPAIR KIT.
A. STORE IN A COOL DRY PLACE AWAY FROM SUNLIGHT AND AWAY FROM ANY IGNITION SOURCE TO AVOID FIRE OR EXPLOSION. KEEP OUT OF REACH OF CHILDREN.
Q. WHAT IF I GET PAINT ON MY HANDS.
A. USE SOLVENT OR MINERAL TURPENTINE TO CLEAN UP.
Q. WHAT IF I GET A PAINT DRIP.
A. USE SOLVENT OR MINERAL TURPENTINE TO REMOVE. (TEST ON A SMALL AREA TO MAKE SURE SURROUNDING AREA IS NOT AFFECTED BEFORE CONTINUING)
Q. WILL I STILL BE ABLE TO SEE THE SCRATCHES OR PAINT DAMAGE.
A. THE SCRATCHES AND PAINT DAMAGE WILL STILL BE THERE THESE KITS ARE DESIGNED TO "CAMOUFLAGE" ONLY , SO IF YOU LOOK CLOSELY YOU WILL SEE THAT THERE HAS BEEN A TOUCHUP, BUT FROM A CLOSE DISTANCE THE TOUCHUP REPAIRS THAT ARE CONDUCTED USING THE BRUSH TOUCH KITS ARE NOT AS NOTICEABLE.
Q. WHAT KIND OF PAINT DO I HAVE.
A. THERE ARE ONLY 2 KINDS OF PAINT FINISHES .SOLID PAINT: LOOKING AT THE PAINT IN THE SUN THERE IS " NO " SPARKLE IN THE PAINT. METALLIC PAINT : LOOKING AT THE PAINT IN THE SUN THERE " IS " SPARKLE IN THE PAINT.
Q. HOW DO I KNOW WHAT PAINT REPAIR KIT I NEED
A. IN MOST KITS THERE ARE A FEW STANDARD ITEMS LIKE, WORK CLOTH, POLISH CLOTH, LARGE BRUSH, GLOVES, INSTRUCTIONS AND A TOOL CADDY. IT IS THE ACTUAL PAINT AND CLEANING PRODUCTS THAT ARE WHAT YOU NEED TO DECIDE ON. THE RIGHT CHOICE OF REPAIR KIT IS THE MORE PRODUCTS IN YOUR KIT THE LESS LIKEL YOU WILL NOTICE THE REPAIR. SIMPLY READ AT THE TOP OF THIS PAGE WHAT EACH PRODUCT DOES AND YOU SHOULD BE ABLE TO WORK OUT WHAT BRUSHN TOUCH KIT YOU WILL NEED DEPENDING ON WHAT YOUR PAINT DAMAGE LOOKS LIKE.
Q: DO WE OFFER TECHNICAL SUPPORT.
A: CALL AND SPEAK TO A LIVE TECHNICIAN 9am -6pm MONDAY TO FRIDAY ALTERANATIVLY.
Q: HOW DO I LEARN TO USE THE KIT I BOUGHT.
A: EVERY KIT PURCHASED COMES WITH A STEP BY STEP INSTRUCTIONS MANUAL . YOU MUST READ THE INSTRUCTIONS MANUAL THAT CAME WITH THE KIT PURCHSED CAREFULLY FROM THE TOP TO THE BOTTOM TO BE ABLE TO COMPLETE A TOUCHUP REPAIR SUCCESSFULLY. WE NRECOMMEND YOU READ THE MANUAL TWICE. IF YOU HAVE DIFFICULTY IN UNDERSTANDIN ANY OF THE PROCEDURE YOU CAN EMAIL THE TECHNICIAN ANYTIME ( http://www.touchuppaints.com.au/Email_Technician-83.htm ) OR PHONE TO SPEAK TO A LIVE TECH. PH: 1300 135 467.
Q: ARE THE REPAIRS PERMANENT.
A: AS LONG AS THE REPAIR AREAS HAVE BEEN CLEANED FROM DIRT, DUST AND WAX , YOUR TOUCHUP USING THE THE AUTOMOTIVE TOUCH UP PAINT BRUSH TOUCH REPAIR KITS WILL BE PERMANENT. IF YOU ARE REPAIRING ROAD RASH ( HUNDRES OF VERY SMALL STONE CHIPS TO SMALL FOR BRUSH TOUCH ) AUTOMOTIVE TOUCH UP PAINT COLORED POLISHES ARE A TEMPORARY FIX . THE COLORED WAX WILL NEED TO BE APPLIED REGULARY TO KEEP YOU PAINT LOOKING GOOD.
Q: WHY SHOULD I INVEST IN A AUTOMOTIVE TOUCH UP PAINT, BRUSH TOUCH REPAIR KIT.
A: WE ALWAYS RECOMMEND AUTOMOTIVE TOUCH UP PAINT BRUSH TOUCH KITS BY THE SIMPLE FACTS THAT THEY ARE COST EFFECTIVE AND CAMOUFLAGE EYE SORES ON ANY PANEL OR PART OF A VEHICLE. IF I HAD A SCRATCH ON MY BUMPER AND I WANTED TO FIX IT, I KNOW IF I WENT TO A PANEL BEATER IT WOULD COST A FEW HUNDRED DOLLARS TO PATCH, IF I WANTED IT TO BE REPAIRED BACK TO A FACTORY CONDITION I KNOW ON AN AVERAGE IT WOULD BE CLOSER TO A THOUSAND DOLLARS OR MORE, AND THATS JUST FOR THE BUMPER BAR.
BRUSH TOUCH KITS ARE ABSOLUTELY FANTASTIC AND THE MOST ECONOMICAL PAINT REPAIR KITS EVER MADE IN AUSTRALIA, THE KITS REPLICATES THE PAINT LAYERS OF THE CAR MANUFACTURERS THEREFORE WHEN THEIR IS A MINOR IMPACT OR PAINT DAMAGE IT CAN BE CAMOUFLAGED QUITE WELL, MIND YOU, STONE CHIPS SCRATCHES AND BLEMISHES IS SOMETHING THAT HAPPENS QUITE FREQUENTLY, IT WOULD BE VERY EXPENSIVE TO HAVE A BUMPER PAINTED OR REPLACED EVERY TIME THERE WAS A SCRATCH OR MINOR DAMAGE. BE IT THE CASE YOU HAVE STONE CHIPS SCRATCHES OR BLEMISHES ,ONCE YOU HAVE PURCHASED A DIY AUTOMOTIVE TOUCH UP PAINT BRUSH TOUCH KIT ,YOU CAN QUITE EASILY TOUCHUP PAINT DAMAGES WHEN NESESARY.
WE RECOMMEND IF YOU ARE KEEPING YOU CAR YOU SHOULD NOT HAVE THE BAR OR DAMAGED PART RESPRAYED UNLESS IT IS REALLY BAD , OUR REASON FOR THIS POINT OF VIEW IS THAT , WE TOUCH UP CARS IN OUR REPAIR FACILITY DAILY AND WE SEE SOME OF THE VEHICLES DAMAGED IN EXACTLY THE SAME SPOT WITHIN THE SAME MONTH, ONCE WE POINT OUT THE FACTS HERE TALKED ABOUT THEY ARE QUICK TO BY A BRUSH TOUCH KIT.
Q: WHY WERE THESE KITS DEVELOPED.
A: THESE KITS WERE DEVELOPED BECAUSE THEY WERE A GREAT WAY TO HIDE PAINT DAMAGE AND SAVE MONEY, THEY ARE EASY TO USE AND ANY BODY CAN DO IT , AS LONG AS THEY READ THE INSTRUCTIONS.( YOU CANNOT DRIVE A CAR WITHOUT READIND THE DRIVERS INSTRUCTIONS MANUAL.
Q: WHY SHOULD I USE THIS BRUSH TOUCH KIT.
A: THE KITS HAVE EVERY THING YOU NEED TO CAMOUFLGE UNSIGHTLY PAINT DAMAGES AND ARE AFFORDABLE, STONE CHIPS SCRATCHES AND BLEMISHES OCCUR DAILY AND OUR BRUSH TOUCH KITS ARE THE BEST WAY TO MAINTAIN A VEHICLES GOOD LOOKS.
Q: WILL THE COLOR MATCH MY CAR.
A: THE COLOR WE SUPPLY WILL MATCH YOUR CAR AS WE USE THE WORLDS LEADING PAINT MANUFATURES PAINTS PRODUCTS AND FORMULAS.THERE IS REASON IF YOUR TOUCH UP COLOR DOES NOT MATCH. IF YOUR CAR IS FADED OR HAS BEEN REPAINTED IN THE PAST AND AN INCORRECT MATCH WAS DONE USING A CHEAP PAINT SYSTEM THEN THE COLOR WILL NOT MATCH.WE CAN SAY ABOUT 98 PERCNT OF THE TIME THE COLOR MATCHES AND IS OR CLOSE ENOUGH TO SUCCESSFULLY CAMOUFLAGE PAINT DAMAGE. INSURANCE MUST BE PURCHASED TO BE ABLE TO RECIEVE A SECOND MATCH FOR FREE.
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